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Ring when transfering?

Questions and answers about Plum iOn systems

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jdee
Posts: 13
Joined: Fri Jul 14, 2006 5:47 am

Ring when transfering?

Post by jdee »

When my application transfers a caller, no 'ringing out tone' is heard. It's just silence until the transfered call is answered.

I'd like to let the caller hear a ringing out tone so that they dont think something has gone wrong and just abandon the call.

Any ideas on how to achieve this. We are using the UK platform

thanks

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

transferaudio attribute plays back audio file of ring on IVR

Post by support »

Hello,

There is no mechanism in the plum IVR platform that would allow the caller to hear the actual ring. However, you can play back an audio file of the ring using the transferaudio attribute of the IVR tag, <transfer>:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.1">
<form>
  <transfer dest="01234567899" transferaudio="somering.wav">
    <prompt>Please wait while you are transferred.</prompt>
  </transfer>
</form>
</vxml>
The IVR platform will play the audio file specified while the connection attempt is being made. This gives the allusion of a ringback, but can also be used to instead play hold music as well.

Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 1:39 pm, edited 3 times in total.

jdee
Posts: 13
Joined: Fri Jul 14, 2006 5:47 am

Post by jdee »

Hi

Thanks for the suggestion.

I tried it but the platform doesnt attempt a transfer until my 'ringing.wav' has finished playing. Is there any way to have the transfer 'barge in' on my ringing.wav ?

Thanks again for the help

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

IVR system plays audio in a loop until call connects

Post by support »

Hello,

That should definitely not be the case. Are you playing it using the <prompt> tag, or the transferaudio attribute? We tested using a random wave file in the transferaudio attribue and the IVR system plays the audio in a loop until the IVR call is connected.

Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 1:40 pm, edited 2 times in total.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

post IVR code since tests show it is functioning properly

Post by support »

The <transfer> will "barge" on any transferaudio when the far end is picked up. Please post the IVR code you are using as our tests indicate that transferaudio is functioning properly.
Last edited by support on Mon Jan 18, 2010 2:52 pm, edited 1 time in total.

jdee
Posts: 13
Joined: Fri Jul 14, 2006 5:47 am

Post by jdee »

Sorry, my mistake! :oops:

I was using prompt. Transferaudio works fine

thanks for your help

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