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Answerphone detection in the uk

Questions and answers about Plum iOn systems

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jdee
Posts: 13
Joined: Fri Jul 14, 2006 5:47 am

Answerphone detection in the uk

Post by jdee »

Hi there,

are there any settings that we can change in order to tweak the answerphone detection algorithm for better performance on UK telephone systems?

I realise answerphone detection is a difficult thing to do, but are there any tricks or settings we can do in order to improve our detection rate.

Thanks!

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

callee type detection with UK IVR platfrom

Post by support »

The callee type detection algorithm is a generalized tool and has shown at least 90% accuracy on UK phone IVR systems with the IVR platform. There are no tweakable settings.

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