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Wav file play interruption

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vmagic
Posts: 14
Joined: Tue Aug 08, 2006 3:20 pm

Wav file play interruption

Post by vmagic »

I call the system, the playing of the first wav file “welcome.wav” is aborted in midstream, the system says “I’m sorry, I did not understand that”, then the system proceeds on to the next prompt.

I got this symptom yesterday & today, but last night it seemed to work fine.

I would attach log files for your review, but I don't see the options

Below is a partial code list:

<?xml version="1.0"?>
<vxml version="2.0">

<form>
<block>
<prompt>
<audio src="http://voicemagic.com/welcome.wav">
<!--Thank you for calling the bow water Smart Card Hot line. -->
</audio>
</prompt>
<goto next="#get_quiz_id"/>
</block>
</form>

<var name="quizid" expr="0"/>
<var name="employid" expr="0"/>
<var name="locid" expr="0"/>
<var name="hphone" expr="0"/>

<form id="get_quiz_id">
<field name="quiz_id" type="digits?length=2">
<prompt>
<audio src="http://voicemagic.com/quizid.wav">
To win your chance at Dream Vacations and prizes,
enter the two digit quiz number located on your smart card now.
</audio>
</prompt>
<filled>
<assign name="quizid" expr="quiz_id"/>
<goto next="#get_employ"/>
</filled>
</field>
</form>

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

IVR code fix for speech barge-in

Post by support »

The interruption is likely due to speech barge-in occurring. To limit input to only DMTF, you should add to your IVR code:

Code: Select all

<property name="inputmodes" value="dtmf"/>
to the top of each <form> block. You can also set the "bargein" attribute of the IVR tag, <prompt>, to "false" for any prompts that you always want to have played in their entirety.

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