Determine Channel Busy Rates

[vmagic]

I assume the web interface does not provide any type of busy channel reports. I would like to know the highest number of channels that were busy in a given hour.

So, I assume I can scan the session log's inbound records & grab the highest channel number for each hour?

Would this be the best way to see when the busy hours are through the month?

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inbound 8031231234 0 [01/Jun/2007:07:29:03 -0400] 3362 000001;000;1180666447 1180697332 1180697343 0:0:11

[support]

Hello,

Yes, the data in the IVR session logs can be used to calculate peak channel usage. The only data you really need to calculate this information are the start and end times of each IVR call which are the the seventh and eighth elements in the IVR session log lines. In your IVR example those would be:

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Start Time: 1180697332
End Time: 1180697343

Parsing each line for this data will allow you to calculate concurrent channel usage.

Regards,
Plum Support