IVR not recognising DTMF tones on Brazilian Telco handsets
Posted: Wed May 01, 2013 10:38 am
Hi,
I am currently testing a IVR survey being sent to 2 Brazilian MSISDNs (Claro & TIM) & 2 Irish MSISDNs (O2 & Vodafone).
The IVR works perfectly well for both the Irish networks with DTMF tones being recognised (testing is being undertaken locally in Ireland).
However the IVR appears to not be recognising DTMF tones on either of the 2 Brazilian networks (testing is being undertaken locally in Brazil) rendering the survey unusable.
I have tested the same IVR survey using another IVR service which routes IVR traffic from London to Brazil over public internet and the DTMF tones are being properly recognised on this service.
Can you confirm whether there is any issue currently with call carrier being used by Plum Voice for calls to Brazil?
Thanks,
Ronan
I am currently testing a IVR survey being sent to 2 Brazilian MSISDNs (Claro & TIM) & 2 Irish MSISDNs (O2 & Vodafone).
The IVR works perfectly well for both the Irish networks with DTMF tones being recognised (testing is being undertaken locally in Ireland).
However the IVR appears to not be recognising DTMF tones on either of the 2 Brazilian networks (testing is being undertaken locally in Brazil) rendering the survey unusable.
I have tested the same IVR survey using another IVR service which routes IVR traffic from London to Brazil over public internet and the DTMF tones are being properly recognised on this service.
Can you confirm whether there is any issue currently with call carrier being used by Plum Voice for calls to Brazil?
Thanks,
Ronan