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Detection of Cell Phone versus Land Line

Questions and answers about Plum iOn systems

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Transfrm
Posts: 8
Joined: Fri Jun 28, 2013 8:26 am

Detection of Cell Phone versus Land Line

Post by Transfrm »

Can the system detect the difference between a cell phone and a land line? If so, can this information be passed to us for reporting purposes? Healthcare users require written consent before a cell phone can be used for IVR purposes therefore Healthcare providers must be able to distinguish between cell numbers and land lines.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: Detection of Cell Phone versus Land Line

Post by support »

Hi,

No, there is no way for the IVR to differentiate a call from a cell phone versus a land line.

Regards,
Plum Support

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