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Multiple voice engines one one account

Questions and answers about Plum iOn systems

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Transfrm
Posts: 8
Joined: Fri Jun 28, 2013 8:26 am

Multiple voice engines one one account

Post by Transfrm »

Is it possible to use multiple voice engines on one account?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: Multiple voice engines one one account

Post by support »

Hi,

If you have multiple inbound phone numbers in your hosting account, you may set a different TTS engine for each phone number.

Regards,
Plum Support

Transfrm
Posts: 8
Joined: Fri Jun 28, 2013 8:26 am

Re: Multiple voice engines one one account

Post by Transfrm »

I'm sorry, let me rephrase. We have a client with multiple outbound numbers. When sending calls, although one number is set to "Tom," and the program returns that the call was read by "Tom," a female voice was heard. Can you only set one voice engine per account, even across multiple outbound numbers?

Thank you.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Multiple voice engines one one account

Post by support »

Hi,

Yes, that is correct. Only one TTS engine can be set per outbound account.

Regards,
Plum Support

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