IVR Phone number

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Transfrm

  • Posts: 8
  • Joined: Fri Jun 28, 2013 8:26 am

IVR Phone number

PostTue Aug 13, 2013 9:11 am

How can each of our customers using IVR have their own local phone number to display on their patient's caller ID, right now they all show 866.232.7188?
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support

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Re: IVR Phone number

PostTue Aug 13, 2013 2:04 pm

Hi,

You can use the tel url format to override the default caller ID setup for your outbound account.

For example:

tel:+19991234567;ani=2078562433

However, please keep in mind that there is no 100% guarantee that the ANI you set will be presented to the callee.

For reference, this previous forum post explains more regarding tel url and setting ANI: viewtopic.php?f=2&t=1717

Regards,
Plum Support

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