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IVR Phone number

Questions and answers about Plum iOn systems

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Transfrm
Posts: 8
Joined: Fri Jun 28, 2013 8:26 am

IVR Phone number

Post by Transfrm »

How can each of our customers using IVR have their own local phone number to display on their patient's caller ID, right now they all show 866.232.7188?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: IVR Phone number

Post by support »

Hi,

You can use the tel url format to override the default caller ID setup for your outbound account.

For example:

tel:+19991234567;ani=2078562433

However, please keep in mind that there is no 100% guarantee that the ANI you set will be presented to the callee.

For reference, this previous forum post explains more regarding tel url and setting ANI: viewtopic.php?f=2&t=1717

Regards,
Plum Support

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