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Disable call retry

Questions and answers about Plum iOn systems

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mparzych
Posts: 11
Joined: Tue Jul 10, 2007 12:31 pm
Location: SF
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Disable call retry

Post by mparzych »

Hello,
Is there a way (via the Plum outbound call API) to disable the automatic retry of an outbound call? My application already supports retrying outbound calls - X number of attempts with Y number of minutes between attempts - so the retries Plum is injecting are confusing my customers.
Thanks,
Matt

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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disabling the automatic retry of an IVR outbound call

Post by support »

Hi,

To disable the automatic retry of an IVR outbound call, you would select 0 from the drop-down box next to "Maximum Retries" under "Optional Call Control Settings" on the Plum IVR outbound call API.

Regards,
Plum Support

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