Page 1 of 1

Disable call retry

Posted: Tue May 20, 2008 11:47 am
by mparzych
Hello,
Is there a way (via the Plum outbound call API) to disable the automatic retry of an outbound call? My application already supports retrying outbound calls - X number of attempts with Y number of minutes between attempts - so the retries Plum is injecting are confusing my customers.
Thanks,
Matt

disabling the automatic retry of an IVR outbound call

Posted: Tue May 20, 2008 12:37 pm
by support
Hi,

To disable the automatic retry of an IVR outbound call, you would select 0 from the drop-down box next to "Maximum Retries" under "Optional Call Control Settings" on the Plum IVR outbound call API.

Regards,
Plum Support