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Importing .wav files
Posted: Mon May 11, 2009 12:35 pm
by Sarah
I am building a new site for my client based upon an existing IVR service they have running with another IVR vendor. I want this to be as transparent and painless as possible for the client.
Currently their main greeting or "welcome" is composed of three seperate sound files:
1: Welcome...
2: To find...press 1
3: Fore more info....press 2
Can I upload all three files into your welcome area or do I need to edit them together into one long file? Currently I am just overwriting one file when I try to upload more than one.
importing .wav files onto IVR platform
Posted: Mon May 11, 2009 1:08 pm
by support
Hi Sarah,
To answer your question, yes, you would have to edit these 3 audio files into 1 long audio file for the IVR system so that they all get played in the intro/welcome prompt of the pre-built template IVR callflow.
Regards,
Plum Support
Welcome greeting
Posted: Mon May 11, 2009 2:53 pm
by Sarah
OK...how do I setup a "go to" feature within the Welcome area, especially if I splice all three files into one, i.e.
To find a location near you, please press one (how do I setup where they go to when they press 1?....If you would like more information please press 2, etc.
contact IVR sales rep for a custom application
Posted: Mon May 11, 2009 3:30 pm
by support
Hi,
It sounds like you're looking more for a custom IVR application since our pre-built IVR application templates do not allow for you to do this.
Our IVR sales representatives can speak further to this IVR issue. To contact them, please send an e-mail to
sales@plumvoice.com or call 866-907-5651
Regards,
Plum Support
Re: Importing .wav files
Posted: Tue Jan 27, 2015 3:48 am
by Rosette Bravo
Sorry, but the IVR code for the pre-built IVR application, Account Balance, is not available for viewing as it is already a pre-defined phone application, so the IVR code cannot be modified.