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General Misc Questions

Questions and answers about Plum Pre-built Applications

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Posts: 19
Joined: Thu Apr 30, 2009 12:44 pm

General Misc Questions

Post by Sarah »

OK...I am moving on from the WSDL for now and just using the database as is.
So here are my next round of questions:

*Can the text to voice speech be set to a male voice?
*how to I set an "End Greeting" for the call?
*my final three options are to select 1 for "hear again", 2 for "hear next" or 3 for "transfer to the location" ....how to I get the option to "search again"?

Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA

call sales rep to have customized IVR application created

Post by support »

Hi Sarah,

To answer your questions, you would not be able to implement any of these changes because these pre-built IVR applications are already completed phone applications and are not customizable.

So, you wouldn't be able to set the text-to-speech voice to male, set an "End Greeting" prompt to the end of your IVR call, or implement an option to "Search for different locations" for your pre-built IVR application.

If you would like an IVR application with these features, please contact your sales representative about having a customized IVR application created for you.

Plum Support

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