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Phone numbers not playing back

Questions and answers about Plum Pre-built Applications

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Sarah
Posts: 19
Joined: Thu Apr 30, 2009 12:44 pm

Phone numbers not playing back

Post by Sarah »

I just did a quick test of the new production version of Postnet.
I used zipcode 59715.
The first location played back is in Helena MT. There is a phone number in the database (as long as I'm looking at the right database) but it is not being played back on the phone.

THis is live today so I need help asap to get the phone numbers playing.

Thank you
Sarah

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

What phone number are you dialing into to test your IVR app?

Post by support »

Hi,

What phone number are you dialing into to test your IVR application?

Regards,
Plum Support
Last edited by support on Thu Jan 07, 2010 2:12 pm, edited 1 time in total.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

IVR support team resolved issue

Post by support »

Hi Sarah,

Our IVR support team has looked into this and it should now be resolved.

However, for future IVR issues such as this, please send an e-mail to support@plumvoice.com with your customer ID in the subject line to ensure that your IVR problem gets resolved in a swift manner.

Regards,
Plum Support

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