Plum IVR Support

I just did a quick test of the new production version of Postnet.
I used zipcode 59715.
The first location played back is in Helena MT. There is a phone number in the database (as long as I'm looking at the right database) but it is not being played back on the phone.

THis is live today so I need help asap to get the phone numbers playing.

Thank you
Sarah

Hi,

What phone number are you dialing into to test your IVR application?

Regards,
Plum Support

Hi Sarah,

Our IVR support team has looked into this and it should now be resolved.

However, for future IVR issues such as this, please send an e-mail to support@plumvoice.com with your customer ID in the subject line to ensure that your IVR problem gets resolved in a swift manner.

Regards,
Plum Support