Prompting customers to press '10'

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EIGEF

  • Posts: 4
  • Joined: Tue Jun 12, 2018 9:06 am

Prompting customers to press '10'

PostMon Oct 01, 2018 11:35 am

Hello.

I recently changed my survey scale from 0-9 to 0-10. When I tested the survey, the question is asked, and then the recording says "10, press 10" before allowing the customer to rate their experience. I am not sure why it is saying this, but I do not want my customers to hear this. Is this a setting somewhere that I can turn off?

Thanks!
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support

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  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: Prompting customers to press '10'

PostMon Oct 01, 2018 12:09 pm

Hello,

To disable the prompt that follows an option, you can 1) go into the Edit Content page for the survey, 2) go into Audio settings page, 3) find the Phrases “10” and “,press10.”, then under the Actions column, click on the drop down menu and select Mute. That will mute the prompt “10, press 10”.

Please let us know if there’s anything else we can assist you with.

Regards,
Plum Support
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EIGEF

  • Posts: 4
  • Joined: Tue Jun 12, 2018 9:06 am

Re: Prompting customers to press '10'

PostMon Oct 01, 2018 12:14 pm

Thanks!

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