Plum IVR Support

Posted: **Wed Jul 29, 2009 9:11 am**

I have this piece of vxml code:

<prompt>
Please verify the following information you entered.
Store ID: <value expr="'#variables.storeIDSpeaking#'"/>.
Last 4 digits of your Social Security Number: <value expr="'#variables.ssnSpeaking#'"/>.
4 Digits Month and Day of your Birthday:<value expr="'#variables.bDaySpeaking#'"/>
</prompt>

The TTS engine doesn't pause before reading the text before reading the number value. Is there a way to make the system pause a little bit before the numbers are read?

Posted: **Wed Jul 29, 2009 10:06 am**

Hi,

You can use the IVR tag, <break> within your IVR code to use as a pause.

For an IVR example:

break.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">
<!-- Phone Number -->
<form id="form_5">

<var name="var1" expr="1234"/>
<var name="var2" expr="12345"/>
<var name="var3" expr="123456"/>

<block>
<prompt>
Please verify the following information you entered.
</prompt>

<prompt>
Store ID: <break time="1s"/> <value expr="var1"/>.
</prompt>

<prompt>
Last 4 digits of your Social Security Number: <break time="1s"/> <value expr="var2"/>.
</prompt>

<prompt>
4 Digits Month and Day of your Birthday: <break time="1s"/> <value expr="var3"/>
</prompt>
</block> 

</form>
</vxml>

Hope this helps.

Regards,
Plum Support

Plum IVR Support

Pause before reading numbers.

Pause before reading numbers.

Use break tag in IVR code to cause a pause