Plum IVR Support

Hi,

We created a campaign that will make calls to Brazil but the links are not being performed.
Testing telephones in the United States works.

The error reported is "Call failed or no pick-up.

Could you help us please.

Thanks

Hi,

About dialing out to Brazil, currently the Plum Survey tool restricts you to only entering 10-digits, so you wouldn't be able to enter the correct number of digits needed to dial out to Brazil.

This feature is currently being looked at by our survey developers. We will let you know once this feature has been made available.

Regards,
Plum Support

Hi,

You should now be able to make outbound IVR international calls using the Plum Survey tool.

Please remember to format the number like this for dialing out to Brazil:

011 + 55 + Area Code + Tel #

Also, please let us know if you experience any difficulties with this.

Regards,
Plum Support

The issue of links has been solved, thanks.

Now we need to be enabled the Portuguese language.

Hi,

I believe your second issue was addressed in this IVR forum post: http://support.plumvoice.com/viewtopic.php?f=2&t=1493

Regards,
Plum Support

No, I'm really having trouble in the Survey.
Make calls to Brazil and needs to be pronounced in Portuguese, is now in English.

In TTS voice module selected Raquel - female but not speaking in Portuguese.

Hi,

How are you entering your question text in your survey?

This would help us in troubleshooting your issue.

Regards,
Plum Support

Follow the screen print of the campaign that I am testing.

Hi,

Thank you for this helpful information. We have confirmed it to be a bug within the Plum Survey tool.

Our IVR survey developers are currently working to resolve this issue. Once they have found a resolution, we will give you an update.

Regards,
Plum Support

I received a return on our business contact stating that the problem had been corrected.
I've done some testing and it works just the introductory text and then always returns a message in another language.

Hi,

Could you please provide us with more details on this issue?

I've done some testing and it works just the introductory text and then always returns a message in another language.

Which part is stating the correct language (pt-BR) and which part is being returned in another language?

Regards,
Plum Support

The text from the image below is the correct language.


At the time of speaking the options below seems to be returning an error, not speak in pt-BR

Hi,

Please try this again. However, please keep in mind that only the options will be spoken in pt-BR (also, the voice for Brazilian Portuguese is Raquel, Madalena is the Portuguese voice). The built-in audio phrases for your question will be in English such as "To select" or "...or press 1". You would need to upload pre-recorded audio for these specific phrases if you would like them to be in Brazilian.

Regards,
Plum Support