Built-in Recordings Modification

[rlevine]

Hello,

I would like to know if there is a way to delete or modify a built-in recording for my IVR survey. For example, as opposed to having the automated voice say "To select '0' times, press '0'" for a response, can I modify that built in recording to say "For 0 times, press '0'"?

Thank you.

[support]

Hi,

It is possible to overwrite the built-in IVR statements if you are using recordings. You would need to replace the built-in wordings using your own phrasing. For example, create a recording which says "For" and insert that into the "To select:" built-in. It is not possible, however, to replace the TTS phrasing used by the IVR survey tool.

Hope this helps.

Regards,
Plum Support

[rlevine]

Thank you for your response. How can I delete a built in response? Once I go to the "upload and record audio" section, I am not sure what functions to use in order to delete a built in response or upload a new response.

Thank you

[support]

Hi,

There is no function to delete the built-in IVR responses. To "delete" these statements you would want to either mute the built-in statement or upload an audio file that contains silence so the user does not hear these statements. These options are under the "Action" column within the Upload and Record Audio page.

Regards,
Plum Support