We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Non Required Multiple Choice Question doesnt skip..(bug ?)

Questions and answers about Plum Survey

Moderators: admin, support

Post Reply
rm_plumsurvey
Posts: 8
Joined: Fri Dec 10, 2010 11:28 am

Non Required Multiple Choice Question doesnt skip..(bug ?)

Post by rm_plumsurvey »

Hi

We have some multiple choice questions that are not required. However the system continues to loop for an answer.
Also, is there a way to configure how many times a question is looped for an answer (for required and non - required ??)

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Non Required Multiple Choice Question doesnt skip..(bug

Post by support »

Hi,

About the survey continually looping for an answer for non-required questions, this is a reflection of the current implementation of Plum Survey.

We are currently working on an update that would only allow for 3 noinputs for non-required questions and 10 noinputs for required questions. However, you would not be able to configure the number of noinputs for a question.

We will provide you with an update once this feature has been fully tested and deployed into production.

Regards,
Plum Support

rm_plumsurvey
Posts: 8
Joined: Fri Dec 10, 2010 11:28 am

Re: Non Required Multiple Choice Question doesnt skip..(bug

Post by rm_plumsurvey »

Thx. This functionality is important to us, so anything you can do to expedite the release to production would be fantastic.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Non Required Multiple Choice Question doesnt skip..(bug

Post by support »

Hi,

Thanks for your patience on this issue.

We're still continuing to work on this update. Once we have it fully tested and deployed, we'll be sure to let you know.

Regards,
Plum Support

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Non Required Multiple Choice Question doesnt skip..(bug

Post by support »

Hi,

We wanted to inform you that this feature has been deployed to the Survey Builder tool. Upon 10 nomatches or noinputs, callers will now be disconnected from the survey.

Regards,
Plum Support

Post Reply