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Recording phrases via phone

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matthewi
Posts: 1
Joined: Tue Apr 24, 2012 11:04 am

Recording phrases via phone

Post by matthewi »

To whom it may concern:

I am trying to record the messages/phrases within our survey via phone. For some reason the recording is cutting off whenever there is a vocal pause. At first, I thought it was a file size issue, but this anomaly occurs at the end of the first sentence. Is there any way to delay this? Thank you for your help.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: Recording phrases via phone

Post by support »

Hi matthewi,

The survey's built-in recording service allows for 2 seconds of silence before it determines that the user is done speaking. This setting cannot be modified.

Regards,
Plum Support

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