Plum IVR Support

Hi,

We do not need to configure anything about the destination numbers on our side. We tested again with that number and we are still seeing a SIP 403 Forbidden response. Please confirm that the equipment located at sip-twilio.ubiquitygs.com is properly configured to accept calls from our subnet.

Regards,
Plum Support

removed

Hi,

We have tested again and we are still receiving a 403 Forbidden response to our SIP Invite. Unfortunately, we cannot provide any more details than this since the call is being rejected at the far-end. We do not know why the call is being rejected.

Regards,
Plum Support

support wrote:Hi,

We have tested again and we are still receiving a 403 Forbidden response to our SIP Invite. Unfortunately, we cannot provide any more details than this since the call is being rejected at the far-end. We do not know why the call is being rejected.

Regards,
Plum Support

Hi Team,

we are co-ordinate with ubiquitygs team and we will make call setup for testing call transfer functionality using SIP.
Please let me know, your contact details/skype id.

2). How can we validate receiving request from Plum environment?
is any unique identification number will send to plum request?

Please let me know,

Thanks,


Thanks,

Hi Team,

There are few questions:

1). Your provided range - Ubuguitygs receiving the IP address:
Please confirm your IP address range.

2). The audio prompts are playing huge time nearly 8secs - prompts to prompts.

I find the server logs: prompts to prompts time gap between.

Mon 19 Sep 2016 10:40:34 AM EDT:
Audio segment from the URL https://wcuser:wcuser@wcapi.wavecrest.i ... RO.wav?v=1 added to prompt queue
Newly queued prompts are now being played
bargein set to false
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><break size="medium" time="2s"/></speak>
---------

Mon 19 Sep 2016 10:40:41 AM EDT

Thanks,

Hi,

You can validate that you are receiving the SIP INVITE from us via packet captures on the far-end.

For the break tag, we recommend using either the size attribute or the time attribute, not both. The 7 seconds that occur makes sense to us. The audio file that plays is about 6 seconds long followed by a break.

Regards,
Plum Support

Hi Team,

we are co-ordinate with ubiquitygs team and we will make call setup for testing call transfer functionality using SIP.
Please let me know, your contact details/skype id.

2). How can we validate receiving request from Plum environment?
is any unique identification number will send to plum request?

Please let me know,

Thanks,


Hi Team,

Now, Call transfer functionality is working fine. The call is able to connect to live agent after ubiquitygs configured the your server subnet address

Please let me know the below details.
1). How can we validate receiving request from Plum system?
2). is any unique identification number will send in plum request?

Thanks,

Hi,

You can determine if the call is from the Plum system based upon the IP address that the call has originated from. You could also utilize the X headers to set a value that would distinguish the call as having come from your application as well.

Regards,
Plum Support

Hi Team,

This number: 844-748-3961 configured to PCI environment this url: https://wcuser:wcuser@dev2.api.wavecres ... llType=new not working. but this was working fine before this was not in PCI.

find the below error message.

Error fetching document https://wcuser:wcuser@dev2.api.wavecres ... llType=new due to Connection timed out after 30000 milliseconds



Thanks,

Hi,

PCI requirements state that we must utilize HTTPS (port 443) when connecting to far-end web services. Using port 444 will not work in that environment.

Regards,
Plum Support

support wrote:Hi,

PCI requirements state that we must utilize HTTPS (port 443) when connecting to far-end web services. Using port 444 will not work in that environment.

Regards,
Plum Support

Hi Team,

we configured these urls and these are not working. Please let me know the issues.

https://wcuser:wcuser@plumivr-devint.wa ... llType=new
https://plumivr-devint.wavecrest.in/v1/ ... llType=new

Thanks,
Mallikarjun

Hi,

The urls you provided resolve to an IP address which is NOT on the list of acceptable IP addresses for your account, which is the source of the problem. Our firewalls will not allow requests from IPs not in our firewall whitelist.

We can add additional IP addresses on our end but if you expect this IP address to change in the future, we may need to instead opt for a FQDN solution. If you wish to add additional IPs please send an email to support@plumgroup.com with your customer number in the subject line.

Regards,
Plum Support

Hi Team,

As per your feed back. the given url configured in the port: 443 but url is not working.

configured url : https://wcuser:wcuser@wcapi.wavecrest.i ... llType=new

find the server logs;

Error fetching document https://wcuser:wcuser@wcapi.wavecrest.i ... llType=new due to Connection timed out after 30001 milliseconds
DocumentParser::FetchBuffer - could not open URL: https://wcuser:wcuser@wcapi.wavecrest.i ... llType=new
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri https://wcuser:wcuser@wcapi.wavecrest.i ... llType=new


Thanks

Hi,

Shinoj was helpful in providing the necessary IPs to whitelist for your application. These updates should now allow access for the urls you listed. Please let us know if you are still experiencing any issues.

Regards,
Plum Support

Hi Team,

Now I got the Plum Dev portal access. Please provide access to Application menu futures.

1. ScrachPad
2. Saved URL,
3. Application configuration
4. Remote URL
5. Repository.

This is my user id/name : mallikarjunab@wavecrest.gi

Thanks & Regards
Mallikarjun