Plum IVR Support

Hi,

On answering the IVR call for my campaign there is a 5 second delay (approx) before the intro message (as configured under the Phone Options in the Survey Settings) is played.

Is there some setting i may have inadvertently configured incorrectly or some system message that i may have muted? (I have uploaded my own 2 second wav file in place of the system "This is an automated call. To begin, press 1,...otherwise, press 2 or hang up." file).

Any help would be appreciated.

Thanks,

Ronan

Hi Ronan,

The reason you are seeing that delay is due to callee type detection, which determines whether the callee was a human or answering machine. If you don't rely on callee type detection and would like it disabled for your account, please send an e-mail to support@plumgroup.com and please make sure to include your 8-digit customer ID in the subject line. Your 8-digit customer ID can be found in your support contract with Plum.

Regards,
Plum Support

Hi,

Thanks for the feedback.

Ronan