5 second delay before IVR intro is played
Posted: Fri Jan 11, 2013 1:21 pm
Hi,
On answering the IVR call for my campaign there is a 5 second delay (approx) before the intro message (as configured under the Phone Options in the Survey Settings) is played.
Is there some setting i may have inadvertently configured incorrectly or some system message that i may have muted? (I have uploaded my own 2 second wav file in place of the system "This is an automated call. To begin, press 1,...otherwise, press 2 or hang up." file).
Any help would be appreciated.
Thanks,
Ronan
On answering the IVR call for my campaign there is a 5 second delay (approx) before the intro message (as configured under the Phone Options in the Survey Settings) is played.
Is there some setting i may have inadvertently configured incorrectly or some system message that i may have muted? (I have uploaded my own 2 second wav file in place of the system "This is an automated call. To begin, press 1,...otherwise, press 2 or hang up." file).
Any help would be appreciated.
Thanks,
Ronan