TTS Voice and Date
Posted: Fri Jan 18, 2013 6:54 pm
Greetings!!!
A somewhat complicated question: We launched an IVR survey a couple of months ago. The basis of the survey is to contact recent patients for a dental clinic with a large clientele. A problem has arisen: quite often an individual will have two appointments in a short span of time, where they have the initial visit and find out they need further dental work requiring a follow-up. Now, the first visit may have been great and the second terrible, but the data has triggered a contact survey nonetheless. We are trying to find a way to populate the date into the survey and have the TTS recognize it and relate it to the respondent of the survey. Here is the first question: Is there a way to populate a date into the contact data so that the system recognizes the the specific date of visit? Second question: Can you program into the IVR survey a way for the TTS voice module to then recognize that date on each respective survey and relate the date verbatim? In other words, if we found a way to populate the date of visit, is there a way to allow the TTS to recognize that populated date and relate in the IVR to the patient accurately?
Simply put, we need a way to let the patient know of which visit the survey is referencing by the date of the visit.
Please let me know if additional clarification is needed for my inquiry.
A somewhat complicated question: We launched an IVR survey a couple of months ago. The basis of the survey is to contact recent patients for a dental clinic with a large clientele. A problem has arisen: quite often an individual will have two appointments in a short span of time, where they have the initial visit and find out they need further dental work requiring a follow-up. Now, the first visit may have been great and the second terrible, but the data has triggered a contact survey nonetheless. We are trying to find a way to populate the date into the survey and have the TTS recognize it and relate it to the respondent of the survey. Here is the first question: Is there a way to populate a date into the contact data so that the system recognizes the the specific date of visit? Second question: Can you program into the IVR survey a way for the TTS voice module to then recognize that date on each respective survey and relate the date verbatim? In other words, if we found a way to populate the date of visit, is there a way to allow the TTS to recognize that populated date and relate in the IVR to the patient accurately?
Simply put, we need a way to let the patient know of which visit the survey is referencing by the date of the visit.
Please let me know if additional clarification is needed for my inquiry.