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Transcribe recordings: Not enabled

Questions and answers about Plum Survey

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michaeltimothyallen
Posts: 13
Joined: Mon Jan 28, 2013 11:06 am
Location: Wrexham UK
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Transcribe recordings: Not enabled

Post by michaeltimothyallen »

I have followed the FAQ to enable transcriptions on my comment questions. This takes me to MORE OPTIONS on the panel, but when I look for the "Enable Transcription" button the screen text says "Transcribe recordings: Not enabled"

How do I switch this on across all my accounts please?

Regards Michael

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Transcribe recordings: Not enabled

Post by support »

Hi Michael,

To set up transcription for your accounts you will need to contact our billing team. They can be reached at either billing@plumgroup.com or 0845-355-3330 option 3.

Regards,
Plum Support

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