Plum IVR Support

When a response is recorded, how can we repeat the response to the caller to affirm its accuracy? Is there a preferred method, other than using either a single or multipart yes/no prompt?

Hi Wayne,

The method you proposed, using a Multipart + Yes/No prompt, is the preferred module to use when verifying a response.

In your Multipart + Yes/No module, you could have the following:

"You said <module variable>. Is this correct? Press 1 for Yes or 2 for No."

From there, if the caller enters 2 for No, you can branch back to the previous module to reprompt. If the caller enters 1 for Yes, you can branch off to continue your application.

Hope this helps.

Regards,
Plum Support