We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Confirming a number originally entered via DTMF

Questions and answers about Plum Fuse development

Moderators: admin, support

Locked
wrothman@dealermagic.net
Posts: 69
Joined: Wed Feb 24, 2010 5:59 pm
Location: Chagrin Falls, OH
Contact:

Confirming a number originally entered via DTMF

Post by wrothman@dealermagic.net »

After my caller enters a 10-digit fax number via DTMF, I have it read back. Is there a way to format how that number is read? I know that if I enter a phone number format to be read, it begins with area code . . .
My issue is when entered via the key pad, the result is 1-billion, 1 hundred 11 thousand, etc. Is it possible to have it read back as 1 1 1 1 1 1 1 etc?
DMIVS

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Using "Spell out digits" for read back digits

Post by support »

Hi Wayne,

If you are using a Multipart Prompt (or Multipart Prompt + Yes/No) module to read back the digits, there should be an option titled "Spell out digits" that you can check off that will allow you to have your digits read back as "1 1 1 1 1 1 ...".

Hope this helps.

Regards,
Plum Support

wrothman@dealermagic.net
Posts: 69
Joined: Wed Feb 24, 2010 5:59 pm
Location: Chagrin Falls, OH
Contact:

Spell out digits

Post by wrothman@dealermagic.net »

Thanks, I missed that option.
DMIVS

Locked