Plum IVR Support

It appears that within an app, there could be times where a whole branch may be irrelevant. Consequently I would expect to use the branch string to show that when a variable in the table is empty, that the branching moves one way versus another. The choices however for string, yes/no, and number branching don't seem to give me that flexibility. Any suggestions?

Hi Wayne,

You could use the Branch on String module for branching when a variable in your table is empty.

For example, in your Branch on String module, you could set it so that if the variable you are fetching from your database is empty (empty string; to do this, just enter nothing under "Value"), it'll branch to a specific portion of your application. If it is full, it will branch to "default".

Hope this helps.

Regards,
Plum Support

Thanks.