How to Display Caller ID of each Agent

Questions and answers about Plum Insight

Moderators: admin, support

  • Author
  • Message
Offline

merciera

  • Posts: 1
  • Joined: Mon Oct 08, 2018 10:32 am

How to Display Caller ID of each Agent

PostMon Oct 08, 2018 11:19 am

Hi,

We currently have a situation where the agent passes the caller into our Survey on Insight. The caller ID that is displayed is the generic number for our call center. How can I have either the extension or the actual number of the agent displayed as the caller ID so that I can take action on the survey responses based on the agent?”

Thank you,


Alexandra
Offline

support

  • Posts: 3544
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: How to Display Caller ID of each Agent

PostMon Oct 08, 2018 3:02 pm

Insight receives whatever caller ID the call center is passing through. You will have to reach out to your call center and ask them to pass the actual number of the agent instead of the generic number.

Return to Plum Insight Q&A

Who is online

Users browsing this forum: No registered users and 1 guest

cron