We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

How to Display Caller ID of each Agent

Questions and answers about Plum Insight

Moderators: admin, support

Post Reply
merciera
Posts: 1
Joined: Mon Oct 08, 2018 10:32 am

How to Display Caller ID of each Agent

Post by merciera »

Hi,

We currently have a situation where the agent passes the caller into our Survey on Insight. The caller ID that is displayed is the generic number for our call center. How can I have either the extension or the actual number of the agent displayed as the caller ID so that I can take action on the survey responses based on the agent?”

Thank you,


Alexandra

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: How to Display Caller ID of each Agent

Post by support »

Insight receives whatever caller ID the call center is passing through. You will have to reach out to your call center and ask them to pass the actual number of the agent instead of the generic number.

Post Reply