One question for voice recognition behaviour

[greg]

Hi,

After reading some stuff on Plum, just curious about the voice recognition behavious.

In detail, in Plum ssystem, choosing the speech recognition mode.
So what is the conditions to interrupt the prompt when listenting callee's speacking?

For example, there is a long phrase, does PLum engine always collect all words spoken by callee and then try to analysis and transfer it? Or some other logic here?

Thanks.
greg

[support]

The Plum IVR platform, when set to inputmodes="voice" will listen for speech. Once speech is detected, it will collect audio data until there's a period of silence. The amount of silence that the IVR system will listen for is set by the "incompletetimeout" property. Once all audio data has been collected, it is sent to the ASR engine for analysis and will return with either a hypothesis or a nomatch event.