Custom Logs

[brent.russell]

Is there a way I can make custom logs based off my responses from php.

[support]

Hi,

Can you provide a little more detail, or a simple IVR example? What types of IVR logs/responses are you interested in?


Regards,

Plum Support

[brent.russell]

Well I want to make a log that contains. "5558886656 has been unsubscribed" Or "phone Number does not exsist in database". I want to log responses that my php script is giving back. I could use a log on my server but I would like to just create a custom one on Plums server. is this possible?

[support]

Hi,

Creating a single-purpose custom log file on a Plum IVR server is not possible, since we do not allow direct access to the IVR file system on our IVR hosting site(s).

You could theoretically use the <log> tag in your vxml code to log data/statements to the IVR session logs (accessible via the Session logs link). E.g.:

<form id="doSomeLogging">
<block>
<log>this data will appear in the session log</log>
</block>
</form>

But there is other data in these logs too, so you would have to parse out your own data.

Your best and cleanest bet is to just log to a file on your own IVR server.


Regards,

Plum Support