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Campaign_name in queuecall.php

Questions and answers about IVR programming for Plum DEV

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ocbermudez
Posts: 34
Joined: Tue Aug 08, 2006 10:00 am

Campaign_name in queuecall.php

Post by ocbermudez »

Hi Folk,
I am reading the documentation and I don't find in the queuecall.php parameters the Campaign_name. I can see this parameters in queuecalls.php (I don't use it)
I have two question about that:

1)Always calls will go to default Campaign if I am using queuecall.php?
2) Can I send a different Campaign name in queuecall.php? if yes where? if not, Is the solution using queuecalls.php?
I need to do different campaigns, but always I will send one phone number/one vxml message. Why that? I would like to do different campaign for each client/user in my system for easier control of each client. That is possible? how?

Thanks.
Omar

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

IVR outbound calls inserted with queuecall.php will be place

Post by support »

Yes, all IVR outbound calls inserted with queuecall.php will be placed into the default campaign. You can not change this behavior. If you wish to insert IVR outbound calls into a different IVR campaign, you should use queuecalls.php.

If you need to direct different IVR calls to different URLs, you could just use the queuecalls.php method and specify a message reference value or call parameter with each phone number. These parameters will be sent to your start URL for the IVR campaign. Your start URL script can then branch based on those parameters.

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