trouble reading callerid

[uncleunvoid]

I been trying to recognize the callers id. I am using a demo account for testing.

this is my code:

<?xml version="1.0" encoding="UTF-8"?>
<vxml version = "2.0">
<var name='callerID' expr='session.callerid'/>
<form id="welcome">
<block>
<prompt>
Your mobile just got way cooler
</prompt>
<goto next="#enterKey"/>
</block>
</form>
<form id="enterKey">
<field name="keyCode" type="digits?length=1">
</field>
<filled namelist="keyCode" mode="all">
<prompt>
You pressed <value expr="keyCode" />
your number is <value expr="callerID"/>
</prompt>
</form>
</vxml>


it ends in a serious error. I checked the documentations on both plum and voxeo, but no luck so far, any ideas?

Marcus

[support]

Hi,

We don't support "session.callerid". Our implementation of caller ID is "session.telephone.ani". So, you should change your IVR code to this:

Code: Select all

<?xml version="1.0" encoding="UTF-8"?>
<vxml version = "2.0">
<var name='callerID' expr='session.telephone.ani'/>
<form id="welcome">
<block>
<prompt>
Your mobile just got way cooler
</prompt>
<goto next="#enterKey"/>
</block>
</form>
<form id="enterKey">
<field name="keyCode" type="digits?length=1">
</field>
<filled namelist="keyCode" mode="all">
<prompt>
You pressed <value expr="keyCode" />
your number is <say-as type="acronym"> <value expr="callerID"/> </say-as>
</prompt>
</filled>
</form>
</vxml>

Hope this helps.

Regards,
Plum Support

[uncleunvoid]

this did not do the trick it's still silent

I am calling from my office landline where i have to dial out, could that be a problem?

[support]

Hi,

Is the ANI showing up in your IVR call logs? If not, then it could be possible that your ANI is being blocked. This could be due to various reasons:

1) The caller can opt to block their ANI from being transmitted.
2) If the caller calls from behind a company PBX, the corporate PBX may block or mask ANI.
3) Finally, ANI can be lost if the IVR call is being made to a switched toll-free number that forwards to a local number.

Regards,
Plum Support

[uncleunvoid]

yep you were right it was blocked it worked on my mobile, now the only thing left is the db request