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Outbound calls

Questions and answers about IVR programming for Plum DEV

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sking@xosphere.com
Posts: 18
Joined: Fri Dec 28, 2007 5:20 pm

Outbound calls

Post by sking@xosphere.com »

Hello guys, I'm trying to make an outbound call using the following html:

<html>

<form name="frmPage" action="http://outbound.plumgroup.com/webservice/queuecall.php" method="post" enctype="multipart/form-data">
<input type="hidden" name="login" value="sking@xosphere.com">
<input type="hidden" name="pin" value="29792608">
<input type="hidden" name="phone_number" value="4154124146">
<input type="hidden" name="start_url" value="http://201.216.202.89/BWW/bwwoutbound.xml">
<input type="hidden" name="scheduled_time" value="now">

<input type="submit" value="Submit" name="submit">

</html>



The outbound call gets queued, but the call is not performed, even putting the <input type="hidden" name="scheduled_time" value="now"> tag.

Thank you
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support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:
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IVR support team's suggestions for outbound calls

Post by support »

Be sure your IVR outbound campaign is running otherwise queued calls won't go out. Also of note is the start_url itself. The start_url will be POSTed to so be sure it can accept POST parameters. Oftentimes IVR users specify a start_url that points to a static web page and when the outbound IVR system does a test POST, the user's web server kicks back an IVR error.
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