Interdigittimeout not honored

[moshe]

I'm using an inter-digit timeout time of 3s, set at the document level.

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<property name="interdigittimeout" value="3s"/>

Later I attempt to collect a 10-digit phone number

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 <field name="userTn" cond="!tnValid" type="digits?minlength=10;maxlength=10">

When I test the system, I'm getting odd results; the timeout is clearly shorter than 3s.

By way of debugging, I've lengthened the interdigittimeout timer to 10s and still cannot collect a ten digit number successfully. The system rapidly times out and collects just the first digit or digits.

Query: is the interdigittimeout property honored at the document level?

[moshe]

Moving the property into the form results in the proper timeout behavior. This is clearly a document-level issue.

[support]

Hi,

Yes, the IVR property, interdigittimeout is honored at the document level. We have just tested this IVR application and found interdigittimeout to work just fine at the document level:

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<?xml version="1.0"?>
<vxml version="2.0">
<property name="interdigittimeout" value="10s"/>
  <form>
    <field name="userTn" type="digits?minlength=10;maxlength=10">
      <prompt>
        Please say your phone number.
      </prompt>
      <filled>
        You entered <value expr="userTn"/>.
      </filled>
    </field>
  </form>
</vxml>

Hope this helps.

If you're still having problems with this IVR issue, feel free to post a small, but complete IVR code example that demonstrates this IVR issue.

Regards,
Plum Support