Delay time between selection and next menu

[sking@xosphere.com]

Hello guys, our clients are complaining about a delay that occurs in our application after a selection is made.

In our application, there is a menu which the user uses to select 1 of 3 characters. When they choose this character, they talk, but they complain there is a gap between the user selection and the character speach.

Is it possible to reduce this delay time? or play something by the time?

[support]

Hi,

Do you have the IVR property, "interdigittimeout", set in your IVR application? If you set the value of "interdigittimeout" too high, this could be causing the delay that the user hears. I would recommend setting this value to around 100 ms to reduce the delay, since it appears that the user is only entering a single-digit for the menu choice.

Regards,
Plum Support