Hosting account issue

[shanthint@paydq.com]

Hi,
I am trying to test my application on plum hosting server.
I am using https url.
I got the following error:
Error fetching document https://domain.com/appname/filename?dnis='DNIS'" due to SSL certificate problem, verify that the CA cert is OK
DocumentParser::FetchBuffer - could not open URL: https://domain.com/appname/filename?dnis='DNIS'".

I am pretty sure that SSl certificate on our server is valid one. We have our other test applications running on the same server fine.

Any help would be appreciated.

Thank you.

[support]

Hi,

The reason why you are seeing this IVR error:

Error fetching document https://domain.com/appname/filename?dnis='DNIS'" due to SSL certificate problem, verify that the CA cert is OK

is because you are using a certificate authority that is not on our list of supported certificate authorities.

Here is the list of certificate authorities that we support for IVR hosting:

ABAecom (sub., Am. Bankers Assn.) Root CA
ANX Network CA by DST
American Express CA
American Express Global CA
BelSign Object Publishing CA
BelSign Secure Server CA
Deutsche Telekom AG Root CA
Digital Signature Trust Co. Global CA 1
Digital Signature Trust Co. Global CA 2
Digital Signature Trust Co. Global CA 3
Digital Signature Trust Co. Global CA 4
Entrust Worldwide by DST
Entrust.net Premium 2048 Secure Server CA
Entrust.net Secure Personal CA
Entrust.net Secure Server CA
Equifax Premium CA
Equifax Secure CA
GTE CyberTrust Global Root
GTE CyberTrust Japan Root CA
GTE CyberTrust Japan Secure Server CA
GTE CyberTrust Root 2
GTE CyberTrust Root 3
GTE CyberTrust Root 4
GTE CyberTrust Root 5
GTE CyberTrust Root CA
GlobalSign Partners CA
GlobalSign Primary Class 1 CA
GlobalSign Primary Class 2 CA
GlobalSign Primary Class 3 CA
GlobalSign Root CA
National Retail Federation by DST
Starfield Secure CA
TC TrustCenter, Germany, Class 1 CA
TC TrustCenter, Germany, Class 2 CA
TC TrustCenter, Germany, Class 3 CA
TC TrustCenter, Germany, Class 4 CA
Thawte Personal Basic CA
Thawte Personal Freemail CA
Thawte Personal Premium CA
Thawte Premium Server CA
Thawte Server CA
Thawte Universal CA Root
UPS Document Exchange by DST
ValiCert Class 1 VA
ValiCert Class 2 VA
ValiCert Class 3 VA
VeriSign Class 4 Primary CA
Verisign Class 1 Public Primary Certification Authority
Verisign Class 1 Public Primary Certification Authority - G2
Verisign Class 1 Public Primary Certification Authority - G3
Verisign Class 2 Public Primary Certification Authority
Verisign Class 2 Public Primary Certification Authority - G2
Verisign Class 2 Public Primary Certification Authority - G3
Verisign Class 3 Public Primary Certification Authority
Verisign Class 3 Public Primary Certification Authority - G2
Verisign Class 3 Public Primary Certification Authority - G3
Verisign Class 4 Public Primary Certification Authority - G2
Verisign Class 4 Public Primary Certification Authority - G3
Verisign/RSA Commercial CA
Verisign/RSA Secure Server CA

Regards,
Plum Support

[shanthint@paydq.com]

Hi,
So is there any other way I can test my application on your hosting server?.
I need to test my application before we upgrade our plum server.

Thank you,
Shanthi.

[support]

Hi,

We recommend that you use a certificate authority from the list of certificate authorities that we support that will allow you to test your IVR application on your hosting account.

Here is the list of certificate authorities that we support for IVR hosting:

ABAecom (sub., Am. Bankers Assn.) Root CA
ANX Network CA by DST
American Express CA
American Express Global CA
BelSign Object Publishing CA
BelSign Secure Server CA
Deutsche Telekom AG Root CA
Digital Signature Trust Co. Global CA 1
Digital Signature Trust Co. Global CA 2
Digital Signature Trust Co. Global CA 3
Digital Signature Trust Co. Global CA 4
Entrust Worldwide by DST
Entrust.net Premium 2048 Secure Server CA
Entrust.net Secure Personal CA
Entrust.net Secure Server CA
Equifax Premium CA
Equifax Secure CA
GTE CyberTrust Global Root
GTE CyberTrust Japan Root CA
GTE CyberTrust Japan Secure Server CA
GTE CyberTrust Root 2
GTE CyberTrust Root 3
GTE CyberTrust Root 4
GTE CyberTrust Root 5
GTE CyberTrust Root CA
GlobalSign Partners CA
GlobalSign Primary Class 1 CA
GlobalSign Primary Class 2 CA
GlobalSign Primary Class 3 CA
GlobalSign Root CA
National Retail Federation by DST
Starfield Secure CA
TC TrustCenter, Germany, Class 1 CA
TC TrustCenter, Germany, Class 2 CA
TC TrustCenter, Germany, Class 3 CA
TC TrustCenter, Germany, Class 4 CA
Thawte Personal Basic CA
Thawte Personal Freemail CA
Thawte Personal Premium CA
Thawte Premium Server CA
Thawte Server CA
Thawte Universal CA Root
UPS Document Exchange by DST
ValiCert Class 1 VA
ValiCert Class 2 VA
ValiCert Class 3 VA
VeriSign Class 4 Primary CA
Verisign Class 1 Public Primary Certification Authority
Verisign Class 1 Public Primary Certification Authority - G2
Verisign Class 1 Public Primary Certification Authority - G3
Verisign Class 2 Public Primary Certification Authority
Verisign Class 2 Public Primary Certification Authority - G2
Verisign Class 2 Public Primary Certification Authority - G3
Verisign Class 3 Public Primary Certification Authority
Verisign Class 3 Public Primary Certification Authority - G2
Verisign Class 3 Public Primary Certification Authority - G3
Verisign Class 4 Public Primary Certification Authority - G2
Verisign Class 4 Public Primary Certification Authority - G3
Verisign/RSA Commercial CA
Verisign/RSA Secure Server CA

Regards,
Plum Support

[support]

Alternatively, you could just test your vxml script without using SSL for it. You're only testing to see if your IVR code is VoiceXML 2.0 compliant for the latest version of the IVR platform so there's no need to use SSL.

Regards,
Plum Support