Outbound calling

ucsur · Post by **ucsur** » Thu Aug 20, 2009 8:27 am

Outbound calling does not seem to be working efficiently? It took 23 minutes to place a call that I posted at 9am today? Help!!!

support · Post by **support** » Thu Aug 20, 2009 9:22 am

Hi,

Your IVR issue is currently being handled by our IVR outbound developers and a support ticket has been opened for you. For further IVR issues regarding this, please e-mail support@plumvoice.com with your customer ID in the subject line.

Regards,
Plum Support

ucsur · Post by **ucsur** » Thu Aug 20, 2009 9:26 am

Working with support on this issue now.

nsiram · Post by **nsiram** » Thu Aug 20, 2009 11:07 am

Our company is evaluating PlumVoice for our solution and I recently signed up for a Developer account.
I am trying to test the outbound calling queuecall Web Service on your website and it does not seem to work.

support · Post by **support** » Thu Aug 20, 2009 11:10 am

Hi,

Looking at your IVR outbound account, we noticed that your IVR campaign status is paused. To unpause your IVR campaign, go to Developer Tools->Outbound Calling-> and click on the "Start" button under "Campaign Status".

This should allow you to test IVR outbound for your account. Here is more information on Plum's IVR Outbound System: http://www.plumvoice.com/docs/dev/plumd ... nddevguide

Regards,
Plum Support

Plum IVR Support