input not understood

[support]

Hi,

Looking at your IVR code, if you want to allow your users more time for entering their 7-digit number by phone keypad, you should use the IVR property, "interdigittimeout", instead of the IVR property, "timeout":

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<property name="interdigittimeout" value="3s"/>

We have also tested your IVR code and found that we could enter a 7-digit input just fine. When your users mention to you about problems with entering the 7 digits, can they reproduce the IVR issue reliably? Are they waiting for the entire message to be played before entering the digits? And about how long is it taking them to enter those digits?

These factors may be playing a part in why your users are getting a http://www.plumvoice.com/docs/dev/voice ... gittimeout <nomatch> message.

Regards,
Plum Support

[support]

Hi,

As suggested on an IVR call, you can add an IVR property, inputmodes, within your IVR code to block out speech recognition in a noisy environment if your IVR application is only accepting DTMF input:

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<property name="inputmodes" value="dtmf"/>

Please see this link for more information regarding this IVR property: http://www.plumvoice.com/docs/dev/voice ... inputmodes

Regards,
Plum Support

[support]

Hi,

One of our IVR developers here has had the same IVR experience with his iPhone and has found that setting an interdigittimeout of 2s helps with DTMF input. This seems to be a general problem with DTMF input in iPhones than a problem with the IVR platform itself.

About your other IVR question, changing the IVR property, sensitivity, will not help here since that only affects speech input.

Hope this helps.

Regards,
Plum Support