This script not working to leave VoiceMail - Please Help!

[herzow]

<?xml version="1.0" ?>
<vxml version="2.0">
<form id="mainmenu">
<var name="callee_type" expr="''" />
<record cond="callee_type=='answeringmachine'" finalsilence="4000ms" />
<block>
<prompt cond="callee_type=='answeringmachine'">THIS IS AN ANSWERING MACHINE</prompt>
<prompt cond="callee_type!='answeringmachine'">THIS IS THE REGULAR MESSAGE</prompt>
</block>
</form>
</vxml>

[support]

Hi,

To fix this block of IVR code, you should initialize the variable, callee_type, in your <var>
tag to be POST[callee_type]. The IVR code example below shows how to do this within PHP.

Code: Select all

<var name="callee_type" expr="'<?= $_POST['callee_type'] ?>'" /> 

When testing this IVR code, we needed to lower the finalsilence to 2000ms for the voicemail to be left. For any additional help, you could view our outbound IVR hosting docs here: http://www.plumvoice.com/docs/dev/plumd ... _StartVXML

Regards,
Plum Support

[herzow]

I'm populating the callee_type by doing the following:

It works for answering machines and my landline, but it's not working for my voicemail on my cellphone or any other cell phones.


strCallee_Type = Request.Form("callee_type")

strXML = "<?xml version=""1.0""?>" & _
"<vxml version=""2.0"">" & _
"<form id=""mainmenu"">" & _
"<var name=""callee_type"" expr=""'" & strCallee_Type & "'"" />" & _
"<record cond=""callee_type=='answeringmachine'"" finalsilence=""2000ms""/>" & _
"<block>" & _
"<prompt cond=""callee_type=='answeringmachine'"">THIS IS AN ANSWERING MACHINE</prompt>" & _
"<prompt cond=""callee_type!='answeringmachine'"">THIS IS THE REGULAR MESSAGE</prompt>" & _
"</block>" & _
"</form>" & _
"</vxml>"

[herzow]

Because the reading I did said the answering machine detection wasn't a perfect system. Which is understandable.

Please close ticket.

[support]

Hi,

Yes, the callee type detection within our IVR system is not 100% accurate. We also tested this IVR code with several cell phones within Plum's IVR support staff and found it worked with all of them except for one phone which miscategorized the callee type as "voice". Please let us know if you need any further IVR assistance with this.

Regards,
Plum Support