Plum IVR Support

I am looking for information on what I can expect from Plum when our application calls a bad phone number.

I've read several posts on the topic, but I'm still not quite sure what to expect, given my test results.

Using our test application, I dialed a known bad phone number (I took a good phone number and dropped 1 digit).
Plum returned a result of "failed" and a callee_type of "noanswer."

Is this the expected result, or can I get a return value that tells me the phone number I sent to Plum was invalid?

Thank you.

Hi,

Yes, this is the expected behavior for the IVR system. The result status that would be returned would be "failed" and the callee_type would be "noanswer".

Regards,
Plum Support

Thank you for the reply.
I should have been more precise in wording my question.

Is there a way to distinguish between a call that failed because the phone number is bad (invalid , not in service, etc.) from one that simply wasn't answered?

If possible, we want to be able to report invalid phone numbers to our users, to give them the opportunity to correct them in the database.

Thank you again.

Hi,

Sorry, but there isn't a way to distinguish an IVR call that failed because of a bad phone number and an IVR call that just wasn't answered since they both return the same result (callee_type = noanswer, result = failed).

This IVR documentation can be found here in section 4.3:
http://www.plumvoice.com/docs/dev/plumd ... ifications

Regards,
Plum Support