Plum IVR Support

One of my clients is testing an application I wrote for him. The client finds that he can set caller ID using the recommended ani=NXXXXXXXXX syntax. However, the alpha name displayed in the caller ID field apparently does not necessarily change -- it remains "plum."

Is there some way to set the alpha display of caller ID?

Hi,

Sorry, but there is no way to set the alpha display for the caller ID with the IVR system, as this caller ID display is dictated by the phone company.

So, as long as the caller ID is being properly overridden, then the alpha display for the caller ID should be something other than "plum".

Regards,
Plum Support