Plum IVR Support

Posted: **Fri Oct 24, 2008 6:50 am**

Hello,
We have installed spanish voice engine recently.
We rebooted the platform and also the server. It seems IVR server still holds only the english voice.

I tried the below code. It didn't work out for me. Am I doing anything wrong?

code:

<form>
<block>
<prompt>
<voice gender="female" name="Paulina">
The automated payment system is under development. Please check back later. Sorry for the inconvenience.
</voice>
</prompt>
</block>
</form>

Thank you,

Posted: **Fri Oct 24, 2008 8:43 am**

Hi,

Looking at your IVR code, we noticed an IVR error with this line of IVR code:

Code: Select all

<voice gender="female" name="Paulina">

When using Realspeak voices, you must include the xml:lang attribute inside your IVR voice tag as well. For more information, you can go here: http://www.plumvoice.com/docs/dev/devel ... ce:grammar

So, you would want to adjust your IVR code to something like this:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
<form>
<block>
<prompt>
<voice name="Paulina" xml:lang="es-MX">
El sistema de pago automatizado está en el desarrollo. Compruebe por favor más adelante. Apesadumbrado para la inconveniencia.
</voice>
</prompt>
</block>
</form>
</vxml>

Hope this helps.

Regards,
Plum Support

Posted: **Fri Oct 24, 2008 8:58 am**

Thank you guys. It Works!

Plum IVR Support

Spanish Voice

Spanish Voice

IVR code when using Realspeak voices