Plum IVR Support

Posted: **Fri Oct 24, 2008 1:44 pm**

hello,
I am trying to increase the volume of the TTS engine
using <prosody > tag since the default volume is really low.
Even if I use loud it is not that good. It still low.

here is my code: this is part of the vxml.
dEffective is a variable.

<prompt>
<voice name="Paulina" xml:lang="es-MX">
<prosody volume="loud">
<say-as type="date"><value expr="deffective"/>.</say-as>
</prosody>
</voice>
</prompt>
Am I doing anything wrong.?
One more thing, is it possible to increase the volume in the Engine instead
of using <prosody> tag.?

Thank you,

Posted: **Fri Oct 24, 2008 4:44 pm**

Hi,

We're currently looking at why implementing the IVR tag, <voice> with the IVR tag, <prosody>, is causing this IVR issue. We'll give you an update once we have found a resolution.

Regards,
Plum Support

Posted: **Mon Oct 27, 2008 10:22 am**

Hi,

To use the "volume" attribute for the IVR tag, <prosody>, you would have to place the <prosody> tag inside of the IVR tag, <voice>. Please note that this implementation only applies to using Realspeak TTS voices. The following IVR code demonstrates on how you would do this:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
    <form>
        <block>
            <prompt>
                This sentence uses the default prosody settings.
                    <speak xml:lang="es-MX"><voice name="Paulina" gender="female">
                      <prosody volume="25.0">
                        El sistema de pago automatizado está en el desarrollo.
                      </prosody>
                    </voice></speak>
                    <speak xml:lang="es-MX"><voice name="Paulina" gender="female">
                      <prosody volume="100.0">
                        El sistema de pago automatizado está en el desarrollo.
                      </prosody>
                    </voice></speak>
                    <speak xml:lang="es-MX"><voice name="Paulina" gender="female">
                      <prosody volume="200.0">
                        El sistema de pago automatizado está en el desarrollo.
                      </prosody>
                    </voice></speak>
            </prompt>
        </block>
    </form>
</vxml>

Hope this helps.

Regards,
Plum Support

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