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Spanish voice recognition problem

Questions and answers about IVR programming for Plum DEV

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shanthint@paydq.com
Posts: 84
Joined: Wed Apr 04, 2007 4:58 pm

result

Post by shanthint@paydq.com »

Hi,

I raised the sensitivity.

Below are the results I got.

For senisitivity 0.6:

received event: noinput
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------


Wed 10 Dec 2008 03:10:20 PM EST:

VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:10:25 PM EST:

received event: nomatch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
Sorry, I didn't understand you.
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------
VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:10:32 PM EST:

received event: nomatch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
I still don't understand.
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------


Wed 10 Dec 2008 03:10:33 PM EST:

VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:10:40 PM EST:

received event: nomatch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
Please say it one last time.
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------
VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:10:48 PM EST:

received event: noinput
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
Sorry, I didn't hear you.
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------
VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:10:57 PM EST:

received event: nomatch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
I'm sorry. I just can't understand your response.
---------
VXI::exit_element()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:11:01 PM EST:

Call End Event
Ending session
Ending Session On Channel 10



For senitivity 0.7

Wed 10 Dec 2008 03:13:05 PM EST:

received event: noinput
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------
VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:13:11 PM EST:

received event: nomatch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
Sorry, I didn't understand you.
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------
VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:13:18 PM EST:

received event: nomatch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
I still don't understand.
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------
VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:13:26 PM EST:

received event: nomatch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
Please say it one last time.
---------
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak xml:lang="es-MX"><speak xml:lang="es-MX"><voice gender="female" name="Paulina"><speak>
Si or no?
</speak></voice></speak></speak>
---------
VXI::field_element - activating grammars for form = 'spanish' formitem = 'answer'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:13:35 PM EST:

received event: nomatch
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
I'm sorry. I just can't understand your response.
---------
VXI::exit_element()
Newly queued prompts are now being played


Wed 10 Dec 2008 03:13:38 PM EST:

Call End Event
Ending session
Ending Session On Channel 10

I think Spanish ASR is not working properly for any sensitivity.

Thank you.
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support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:
Contact support

IVR test application for Spanish ASR

Post by support »

Hi,

Could you PM us the phone number that you are dialing into for the IVR test application we have given you?

spanishasrtest.vxml

Code: Select all

<?xml version='1.0'?>
<vxml version="2.0" xml:lang="es-MX">

<property name="incompletetimeout" value="2s"/>
<property name="recordcall" value="true"/>
<property name="sensitivity" value="0.5"/>
<property name="interdigittimeout" value="300ms"/>
<property name="timeout" value="5s"/>
<property name="confidencelevel" value="0.75"/>
<!--property name="inputmodes" value="dtmf voice"/-->

<form id="spanish">
<field name="answer" type="boolean">

<prompt>
  <speak xml:lang="es-MX"><voice name="Paulina" gender="female">
    Si or no?
  </voice></speak>
</prompt>

<filled>
  <prompt>
    <speak xml:lang="es-MX"><voice name="Paulina" gender="female">
      Usted dijo <value expr="answer"/>.
    </voice></speak>
  </prompt>
</filled>
</field>
</form>
</vxml>
Regards,
Plum Support
Last edited by support on Sat Dec 26, 2009 5:21 pm, edited 1 time in total.
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shanthint@paydq.com
Posts: 84
Joined: Wed Apr 04, 2007 4:58 pm

Post by shanthint@paydq.com »

Hi,
I sent the phone number to you with our CustomerID.

Thank you.
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