Cannot get voice prompt when dialling
Posted: Wed Dec 07, 2011 4:55 pm
Hi,
Sometimes, when some users call our VXML, they cannot hear anything in their phone. I checked the call log, but couldn't find anything wrong in it. The log says the nessacery voice prompts are successfully played. But why sometimes users can not hear them.
This just happens occasionaly, not always. So I guess it should be related with the signal strength. not sure, any suggestions?
Thanks
Han
I attached the log files below. hope you could find something out. In this call event, the caller cannnot hear anything in his phone. But it seems the everything is ok in the Log.
Sometimes, when some users call our VXML, they cannot hear anything in their phone. I checked the call log, but couldn't find anything wrong in it. The log says the nessacery voice prompts are successfully played. But why sometimes users can not hear them.
This just happens occasionaly, not always. So I guess it should be related with the signal strength. not sure, any suggestions?
Thanks
Han
I attached the log files below. hope you could find something out. In this call event, the caller cannnot hear anything in his phone. But it seems the everything is ok in the Log.
Code: Select all
Wed 07 Dec 2011 02:32:42 PM EST:
Call Start Event: ANII 7326108519 DNIS 8552134931 VURL http://us.popproxy.plumgroup.com/plumvp/scratchpad.php/cesar.bandera%40cellpodium.com/Suffolk
DocumentParser::FetchDocument()
DocumentParser::FetchDocument(http://us.popproxy.plumgroup.com/plumvp/scratchpad.php/cesar.bandera%40cellpodium.com/Suffolk)
Cache Miss: http://us.popproxy.plumgroup.com/plumvp/scratchpad.php/cesar.bandera%40cellpodium.com/Suffolk
Attempting to fetch http://us.popproxy.plumgroup.com/plumvp/scratchpad.php/cesar.bandera%40cellpodium.com/Suffolk
Entering form = '$_internalName_96081' form item = '$_internalName_96082'
DocumentParser::FetchDocument(http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/Suffolk_Welcome.vxml)
Cache Miss: http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/Suffolk_Welcome.vxml
Attempting to fetch http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/Suffolk_Welcome.vxml
Entering form = 'N_Start' form item = '$_internalName_96084'
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/audio/Suffolk_greeting.wav
Attempting to fetch http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/audio/Suffolk_greeting.wav
Audio segment from the URL audio/Suffolk_greeting.wav added to prompt queue
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><break size="medium" time="75ms"/></speak>
---------
Newly queued prompts are now being played
Wed 07 Dec 2011 02:32:47 PM EST:
Posted form data is URL encoded
Attempting to fetch http://compass.cellpodium.com/api/private/Default.aspx?op=get&ob=profile
DocumentParser::FetchDocument(Suffolk_Learner.vxml)
Cache Miss: http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/Suffolk_Learner.vxml
Attempting to fetch http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/Suffolk_Learner.vxml
GrammarManager::CreateGrammarFromString(application/srgs+xml):
---------
<?xml version='1.0'?>
<grammar xml:lang="en-us" type="application/srgs+xml" root="OPTION" mode="dtmf">
<rule id="OPTION">
<one-of>
<item>
0
<tag>command='remove';</tag>
</item>
<item>
1
<tag>command='change';</tag>
</item>
<item>
2
<tag>command='help';</tag>
</item>
</one-of>
</rule>
</grammar>
---------
Entering form = 'N_Learner' form item = '$_internalName_96121'
LOCAL: Entering Form N_Set_Preferences
Posted form data is URL encoded
Attempting to fetch http://compass.cellpodium.com/api/private/Default.aspx?op=get&ob=profile
Entering form = 'N_Learner' form item = 'command'
VXI::queue_prompts()
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
<break size="medium" time="115ms"/>
---------
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/audio/to_change_the_way_you_recieve_videos_on_your_cell_phone_press_one.wav
Attempting to fetch http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/audio/to_change_the_way_you_recieve_videos_on_your_cell_phone_press_one.wav
Audio segment from the URL audio/to_change_the_way_you_recieve_videos_on_your_cell_phone_press_one.wav added to prompt queue
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
<break size="medium" time="85ms"/>
---------
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/audio/to_leave_a_message_for_tech_support_press_two.wav
Attempting to fetch http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/audio/to_leave_a_message_for_tech_support_press_two.wav
Audio segment from the URL audio/to_leave_a_message_for_tech_support_press_two.wav added to prompt queue
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
<break size="medium" time="150ms"/>
---------
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/audio/to_unenroll_press_zero.wav
Attempting to fetch http://compass.cellpodium.com/public/vxml/ShortVxml/Suffolk/audio/to_unenroll_press_zero.wav
Audio segment from the URL audio/to_unenroll_press_zero.wav added to prompt queue
VXI::field_element - activating grammars for form = 'N_Learner' formitem = 'command'
VXI::do_recognition()
PromptManager::Play()
Newly queued prompts are now being played
Wed 07 Dec 2011 02:32:50 PM EST:
received event: connection.disconnect.hangup:
VXI::exit_element()
Call End Event
Ending session
Ending Session On Channel 4