Plum IVR Support

I have built the application in which duration of call can go up to 3 minutes, depends on caller.
Now my employer requirement is that call should not go more than 3 minutes. if it goes, then call should transferred to human.
How can implement this on each voice xml page to calculate time and if it is greater than 3 minutes then transfer to human?

Or any other idea to achieve this.

Thanks,

Hi,

You could use javascript to create a Date variable and use that variable to check with the current time to see if 3 minutes have passed. You would have to place this IVR code in all of your <catch> handlers and <filled> blocks within your IVR code.

You can use this previous post for some tips on how to achieve this: http://support.plumvoice.com/viewtopic.php?t=697

Then, once 3 minutes have passed, you can use the IVR tag, <transfer>, to transfer the user to a human.

Regards,
Plum Support