Plum IVR Support

Posted: **Thu Feb 19, 2009 5:28 am**

Hi,

I've a field on a form wich accept a key pound to continue the program.

But, I would like to test if the field is empty, but when I enter the '#', I've a noinput event.

I would like to make : if the user press #, then play the x name audio file, and reprompt. If the user press no key, the noinput event is executed.

How tell me do I write this code?

Thanks by advance.

Posted: **Thu Feb 19, 2009 10:42 am**

Hi,

Here's some IVR code that should help you achieve this. Please note how the IVR <grammar> is implemented and the <if> conditional:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
<form>
<field name="input">
<grammar type="application/srgs+xml" root="ROOT" mode="dtmf">
  <rule id="ROOT">
    <one-of>
      <item>
        "#"
      </item>
      <item>
        1
      </item>
    </one-of>
  </rule>
</grammar>

<prompt>
Please enter something.
</prompt>

<filled>
<if cond="input=='#'">
<audio src="http://nonexistent.domain.com/nameofyourfile.wav">
  Play audio file.
</audio>
<clear namelist="input"/>
<else/>
<prompt>
  You entered <value expr="input"/>.
</prompt>
</if>
</filled>
</field>
</form>
</vxml>

Hope this helps.

Regards,
Plum Support

Plum IVR Support

Get the empty field with no input event

Get the empty field with no input event

IVR code to get the empty field with no input event